Our Commitment

At B&B Worldwide Export, we prioritize customer satisfaction. We understand that unforeseen circumstances may arise during the logistics process. Our Return & Refund Policy is designed to address such situations transparently and in compliance with Nepal's Consumer Protection Act, 2075.

Refund Policy

In cases where parcels are lost or damaged due to our negligence, we offer a full refund of the service charges. Refunds will be processed within 7 business days after the claim has been approved.

• Claims must be submitted within 7 days of the incident.
• Provide all relevant documentation and evidence supporting your claim.
• Refunds will be issued to the original payment method.

How to File a Claim

To initiate a return or refund claim:

1. Contact our customer service team at bbexport6@gmail.com or call us at +977 01-5364421, +977 9851330348.
2. Provide your service receipt number and details of the issue.
3. Submit any supporting documents or evidence.
4. Our team will review your claim and respond within 3 business days.

Contact Us

For any queries or assistance regarding returns and refunds, please reach out to our customer support team.

• Email: bbexport6@gmail.com
• Phone: +977 01-5364421, +977 9851330348
• Address: Sorakhutte, Nayabazar, Kathmandu, Nepal